Policies

Shipping

Once your order is placed, your headphones will be packed into a suitable package and shipped directly to you. We ship through Fedex.

Aerial7 ships almost anywhere in the world. Simply shop the website and add the items that you like to your shopping cart. When you’ve finished shopping, click the checkout button from your shopping cart and follow the prompts. Aerial7.com will charge you for product and shipping charges during checkout, and you will be responsible for paying taxes and duties to Customs at the time of delivery.

Taxes

Since our Main Office is located in Los Angeles, CA, and your credit card will be charged by Aerial7, all in compliance with USA government tax laws, Aerial7 charges sales tax for orders placed and/or shipped within the California State.

Aerial7 Warranty

Aerial7 products are made to ensure satisfaction and service during the natural life of the product. It warrants to the original purchaser that its products will be free from defects in material and workmanship for a period of 1 year from the date of the purchase.

This limited warranty does not cover damage resulting from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. Furthermore, this warranty does not cover any consequential damage to a person or property other than the product purchased.

This guarantee will begin from the date the product is received and will only run for the same model originally purchased.

To apply for this benefit you should contact Aerial7 Customer Care Department. Just send an e-mail to customercare@aerial7.com to become acquainted with the specific details. The Aerial7 product purchase must be legitimated by an order number and an invoice.

Returns

These policies apply to Aerial7 headphones purchased through aerial7.com only. Unopened or defective merchandise is eligible for return within 30 days from date of purchase. A full refund for the price paid, less shipping, will be issued on the original form of payment once the item has been received back.

1. Locate your Aerial7.com paperwork and be sure to put it inside the box with your return merchandise. If you can’t find your paperwork, print out a copy of your Aerial7.com order confirmation and it will work just as well.

2. Package your return item/s and Aerial7.com paperwork together and mail back to this address:

Aerial7.com
Returns Department
2373 Westwood Blvd.
Los Angeles, CA 90064

3. You may use any shipper you like to get the merchandise back here to us, but we strongly recommend that you add insurance and tracking to your return shipment. This protects you from loss if the package should be lost, stolen, or misdelivered. You are responsible for paying the postage if you decide to make a return.

4. Once your return package arrives at our Returns Department, please allow up to two weeks for processing. You will receive an email notification when your refund has been issued.

To be eligible for return, items must be returned within 30 days, in the original, unopened packaging. Items that appear to be opened or used are not eligible for return and will not be refunded. Shipping fees are not refundable.

Exchanges

Aerial7.com does not process exchanges. All items mailed back to our Returns Department will be processed as refunds.

If you need an exchange, we recommend that you mail your return item back to us for a refund, then place a new order for the new merchandise that you’d like to purchase.

Security and Privacy at aerial7.com

We only accept online orders; we cannot accept phone, fax or e-mail orders. At Aerial7, our highest priority is ensuring that both your personal and payment/transaction information is completely secure and that your privacy is respected. Below is a description of how we maintain online security and respect for your privacy.

Online Shopping Security

When making your purchase through aerial7.com, all credit card information and processing is done through Google Checkout. No personal information other than shipping address is shared with Aerial7 so you can be completely confident that your credit card information is kept securely within Google.

Online Privacy

This Privacy Policy Statement sets forth the privacy policy pertaining to aerial7.com.

By using this site, you are agreeing to the terms set forth in this Privacy Policy Statement. For other terms and conditions that apply to your use of this site, please review our Legal Statement.

For purposes of this Privacy Policy Statement, Personal Information means any information by which you can be personally identified, and includes your name, your address, your telephone number and your e-mail address. Aerial7 collects Personal Information only when you voluntarily submit such Personal Information to us, such as when placing a product order through this site, when becoming a registered Aerial7 member, when entering a contest, just to name a few examples.

Aerial7 does not collect personally identifiable information from any person under the age of thirteen. If you are thirteen or less, you need to provide parental contact information or exit this site.

Aerial7 implements a variety of security measures to maintain the safety of your personal information. It’s Aerial7’s policy to maintain all Personal Information as confidential, and it is only accessible by a limited number of employees who have special access rights to such systems.

For each visitor to this site, our web servers automatically recognize information regarding the visitor's domain name (or that of the visitor's access provider) and e-mail address. Regardless of the purpose for which it is submitted, it is Aerial7's policy to maintain all Personal Information as confidential, and to use such Personal Information for the following purposes

• for the specific purpose for which it was volunteered (for example, to purchase a product, to enter a contest, to comment on our products or site, etc.)

• to improve the content, appearance and utility of this site

• to track our visitors' use of this site for internal market research or other business purposes

• to notify our visitors of this site’s updates

To make any request described above, send an e-mail to info@aerial7.com.

When contacting us, please be sure to provide us with your exact email address, name, address and/or telephone number(s) in order to ensure a quick and effective response to your request.

Aerial7 reserves the right, at its discretion, to change, modify, add, or remove portions of this Privacy Policy Statement at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy Statement will mean that you accept those changes.